Delivery Information

International

All international orders can only be completed via our Etsy store: 

https://www.etsy.com/uk/shop/PrismPolishUK?ref=shop_sugg_market

Please note that we can currently only deliver to UK and some EU countries. If your country is not listed, then unfortunately we cannot deliver there and your order will be cancelled and refunded with payment gateway fees deducted. Each delivery to the EU is for a maximum of 20 bottles, if you would like to order more you may make two separate orders, a second delivery charge will be applicable.  

We have a stockist in USA  www.color4nails.com who can ship worldwide.

Dispatch info

As all of our products are handmade to order, production and dispatch can take up to 10 working days, if it is going to be longer we will either mention this in the product description or contact you directly by email.  If you are not happy to wait longer than 10 days we will happily refund your money.  As standard practice we will endeavour to dispatch your order within 5 working days, however we reserve the right to work to the timescales set out above.

When your order has been dispatched, you will receive an email to let you know - please allow up to 10 working days from this email for delivery. If your order has not arrived in this time, please wait no longer than 18 calendar days from your order dispatched email to contact us and let us know. After this point, we are unable to track your order with Royal Mail to resolve your delivery issue and no refunds will be issued on delivery queries. 

If you wait longer than 18 calendar days to inform us that your order has not arrived and your parcel is returned to us, we will automatically refund your order using the original payment method (less payment processing fees and postage and packing costs). You are welcome to re-purchase your order if this happens. 

The buyer is responsible for entering and checking the correct delivery address has been chosen when receiving their order confirmation email. If an incorrect delivery address is entered and we are not contacted before dispatch, the buyer will be held responsible for any additional expense in re-delivery to the correct address.

Please note that when paying via PayPal, PayPal often overrides any delivery address entered to your default delivery address held on file with PayPal. If this happens, please contact us ASAP either using our contact form or emailing hello@prismpolish.co.uk


Our chosen delivery partners are Royal Mail, and DPD Local for EU deliveries. 

Delivery costs for the UK via Royal Mail are as follows:

For the UK:

Up to 3 Dinkies:

2nd class: £1.80

4 or more Dinkies or any full size bottles:

Royal Mail Tracked 48: £3.75

Royal Mail Tracked 24: £4.50

Royal Mail Tracked 48 Signed for: £4.50

Royal Mail Tracked 24 Signed for: £5.00

DPD Local - Courier Delivery: £7.75

Orders of £45 or more (not including shipping cost) receive free second class shipping via Royal Mail.

***FREE DELIVERY WILL ONLY BE SENT WITH ROYAL MAIL ON A STANDARD TRACKED 48 DELIVERY SERVICE***